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"Unfortunately, the simplitec server is not available. Please try again later."

If you activate the Power Suite with your purchased serial number and get the message "Unknown error. Please contact simplitec customer service."


This error can occur when the TLS protocols for the Internet are not enabled. This is due to Microsoft removing SSL support along with Windows XP.


To enable the TLS protocols:

Go to Control Panel > Network and Internet > Internet Options.
Click the Advanced tab and scroll down the list to Security until you find settings TLS 1.0, TLS 1.1 and TLS 1.2.
Make sure all these settings are enabled and click Apply and OK.

3 Comments

  • Avatar
    BIERE Jean Pierre

    Please, could you confirm the serial number of my logiciel simplitec ? And also the number of computers I can connect ?

    Thanks for your coop

    Jean Pierre Bière

    jeanpierrebiere@free.fr

  • Avatar
    Daniel

    I have tried all the above fixes and it will not work on my new laptop running windows 10.   I also disabled all security software and disabled all firewalls. No Luck :(

    Has a fix been found for this issue?

  • Avatar
    Titus

    Hi there,,

     

    I just purchased your product but can not instaal it. I get the above message. I have done the same as Daniel (TLS 1.0, 1.1 and 1.2) are active. I'm also on Windows 10. Can you fix this? Otherwise  I want my money back.

     

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